From Bureaucracy to Grassroots: Why We Exist

In 2021, our founder transitioned from management roles to grassroots care, recognizing a critical disconnect in the NDIS landscape. We saw participants treated as numbers within large bureaucracies, rather than individuals with unique, complex stories.

Inclusive Care and Support Service was born from a desire to bridge this gap. Our foundation is built on trauma-informed practice, prioritizing human connection over quotas. We introduced our pioneering matching process because we understand that waiting for support can be as stressful as lacking it. We connect you with a team that doesn't just meet your needs, but genuinely understands your journey.

"We believe every individual deserves care that is not just competent, but profoundly deeply compassionate. It's about dignity, first and foremost."

Our Core Values

Guiding everything we do to provide safe, inclusive, and effective support.

Acknowledgement & Respect

We see the person first, acknowledging diverse backgrounds and lived experiences. Every interaction is grounded in profound respect for individual autonomy and cultural safety.

Collaboration

True support is a partnership. We work closely with participants, families, and networks to create spaces where everyone's voice is heard, valued, and integrated into the care plan.

Excellence in Care

We are dedicated to providing the highest standard of support. This means unwavering consistency, showing up reliably, and continuously striving to improve outcomes for every individual.

Our Mission

To empower NDIS participants by delivering personalized, capacity-building support that fosters independence and enables individuals to lead fulfilling lives actively engaged within their communities.

Our Vision

A society where true independence and recovery are achievable for all; where compassionate support systems empower every person to thrive on their own terms, treated with profound dignity.

The "Compatibility First" Methodology

How we ensure the right fit from day one.

Deep Listening & Storytelling

We prioritize deeply understanding your unique story, needs, and preferences before beginning the matching process.

The 48-Hour Assessment

We rapidly evaluate and pair you with a support worker whose skills and personality align with yours, reducing stressful wait times.

Preventing Placement Failure

Through ongoing calibration and proactive communication, we continuously adjust support to ensure the partnership remains effective long-term.

Preventing Placement Failures

Traditional models often lead to mismatched support and frustration. Our Compatibility First approach dramatically reduces placement failures by prioritizing human connection alongside clinical competence.

95% Long-term matching success rate in our first year.

FOUNDER SPOTLIGHT

A Message From Ifrah

"With over 15 years in the disability sector, transitioning from management back to grassroots care was a pivotal moment for me. When I started Inclusive Care in 2021, I had one clear goal: to build a service focused on genuine outcomes, not just output. Having seen both the strengths and profound gaps in the sector, I knew we had to do better. We had to lead with empathy, insist on cultural safety, and never compromise on the quality of our human connections. This isn't just a business to us; it's a commitment to seeing our community thrive."